Last update: January 2026

PUIG FRANCE S.A.S. (hereinafter, the “Company”) is a French company whose registered office is located in 65-67 Avenue des Champs Elysées 75008, Paris (France) incorporated in the commercial register of Paris under the number (SIREN) nº 380681833.

For further information, any question or help you may need, you may contact us by email at fashion@jpgaultier.fr  

For purchases made from a place of residence outside France, the contracting party will be a third-party provider, and the applicable Terms of Sale will be presented at checkout.

These are the general terms and conditions (the “Terms and Conditions of Sale”) which apply to use of the Company’s website, and to any sales by the Company and purchases by end consumers (the “Customer” or “you”) with place of residence in France, (for domestic and private, personal use only) of products carrying the Company's trademarks (the “Products”) offered for sale on the website www.fashion.jeanpaulgaultier.com (the "Website").

Please note that the Company carries out delivery and return of its Products only in France and Monaco, excluding the following regions: Guadeloupe, Guyane Française, Martinique, Mayotte, Nouvelle-Calédonie, Polynésie française, Réunion, Saint-Barthélemy, Saint-Martin, Saint-Pierre et Miquelon, Wallis-et-Futuna.

If you reside in the regions where delivery is not available, you will be responsible for organising the collection or shipment of your Product(s).

If you are not located in France, please note that the Company can also organize the sale and delivery of its products through a third-party provider in the following countries only:

Albania, Germany, Australia, Austria, Belgium, Brazil, Bulgaria, Canada ,Cyprus, South Korea, Croatia, Denmark, Spain, Estonia, Finland,France, Greece, Guadeloupe, French Guiana, Hong Kong, Hungary, Ireland, Iceland, Israel, Italy, Japan, Reunion, Latvia, Lithuania, Luxembourg, Malta, Martinique, Mayotte, Mexico, Monaco, New Caledonia, Netherlands, Poland, French Polynesia, Portugal, Czech Republic, Romania, Saint Barthélemy, Saint-Martin, Saint Pierre and Miquelon, Singapore, Slovakia, Slovenia, Sweden, Swiss, French Southern Lands, United Arab Emirates, United Kingdom, United States, Wallis and Futuna.

All sales of Products carried out through the Website are subject to these Terms and Conditions of Sale, which the Customer expressly accepts when placing any order(s).

These Terms and Conditions of Sale may be modified or updated by the Company at any time provided that the Terms and Conditions of Sale applicable to an order placed by a Customer are those in force on the day on which the order is placed.

These Terms and Conditions of Sale form an integral whole with our General Terms and Conditions of Use, our Privacy Policy and our Cookies Policy.

While taking care to ensure the maximum degree of accuracy regarding the information displayed with the Products (categories, names, reproduction, pictures, descriptions, properties, characteristics and composition, etc.) offered for sale on the Website and regularly updating said information, descriptions and data, cannot exclude any non-substantial errors.

Furthermore, although photographs and other reproductions of the Products for sale shall represent them faithfully on the Website, within the limits of the available techniques, they may nevertheless contain non-substantial errors.

Products are offered for sale within the limits of their availability. If despite the Company's vigilance, the Products ordered are permanently not available, the Company shall immediately inform the Customer of this by any appropriate means as soon as possible and shall promptly refund the Customer the amounts paid in relation to the order.

4.1 General

The Products offered on this Website are intended for final consumers with a delivery address in the country set forth in Article 2, excluding the regions set forth in Article 2.

In order to place an order on the Website, the Customer must have reached the age of 18, enjoy legal capacity and hold a debit or credit card or any other payment instrument accepted on the Website (as indicated at the time of validating the order).

The Customer undertakes to ensure that all the information communicated to the Company via the Website in the context of his/her order is compliant with these Terms and Conditions of Sale, accurate and up-to-date. Failing this, the Company reserves the right to cancel the order and the corresponding payment.

The Company will not be responsible for any consequences resulting from inaccurate information provided by the Customer.

It is expressly agreed between the Company and the Customer that the Company may retain any Customer e-mails or other information provided by Customer in accordance with the terms of the Privacy Policy.

The Company will also be entitled to refuse any order: (i) placed by a Customer with whom there is an outstanding dispute relating to the payment of any previous order; (ii) that is not compliant with these Terms and Conditions of Sale or (iii) where our risk assessment systems detect anomalous purchases or transactions suspected of fraud.

4.2 Steps to place an order

-       Step n°1: Selection of the Products

On the Website, the Customer selects the Product(s), the required quantity and, as the case may be, the relevant size, format or color, and adds the selected Products to its shopping cart by clicking on the “ADD TO SHOPPING BAG” button.

-       Step n°2: Verification of the selected Products

 The Customer may freely modify their online “CHECKOUT” containing the Products selected, remove a Product initially selected, modify the quantities ordered or alternatively add a Product to their online “CART”. The price of the Products selected will be automatically displayed in the “CART”. The availability and prices of the items contained in the shopping cart are subject to change, and the Customer shall be bound by the availability and final price applicable at the time the “PLACE ORDER” option is selected.

-       Step n°3: Order validation

Once the Customer has made their selection and wishes to validate the contents of their “CART” they must click the “ADD TO SHOPPING BAG” or “PRE-ORDER” button and then, identify themselves as follows:

 • If he/she has an account on the Website: by entering his/her login and password;

• If he/she does not have an account on the Website (Guest): by his/her name, email address, address to which the order will be invoiced to him/her, telephone number.

The Customer must validate:

 • the delivery address

• the billing address of payment method used for purchase

• the shipping method opted for

• the chosen payment method

At this stage, if available, the Customer could add a promotional code, which would apply a promotion. Promotions might be a discount, a gift with purchase (GWP), or another perk. Please check Article 10 of these Terms and Conditions of Sale for additional information regarding discount codes, offers and promotions. The Customer must abide by the terms and conditions of the offer (e.g., first order only, non-stackable, minimum order quantity, etc). If the promotion’s conditions are not met (e.g., an item is removed from the basket bringing order total below minimum required), the promotional code will automatically be removed/invalidated.

Once all this information has been duly fulfilled and validated, the price of the Products, and, as the case may be the extra shipping costs and sales tax as applicable, will be automatically displayed on the Website and the Customer must click on the “CHECKOUT” button (or “PRE-ORDER” button in case of pre-orders).

After communicating the required payment information, the Customer can review the order. If a Customer wants to change any of the information, they have a chance to go back and edit the delivery address, shipping method or chosen payment method. If the information is correct, the Customer can then click on the " CHECKOUT" button in order to process payment.

The Customer must expressly accept these Terms and Conditions of Sale, to which the Customer finds an express link, by checking the box "I agree with the Terms and Conditions of Sale" and submitting his/her binding offer.

Once payment has successfully been processed the Customer will then see his/her order number displayed.

-       Step n°4: Acknowledgement of receipt of the order

 The Company will acknowledge having received the order by means of an e-mail sent to the email address communicated by the Customer. This confirmation e-mail will contain the ordering and Customer information and/or, where relevant, any difficulties concerning the order (availability of the Products, delivery timeframes or payment difficulty).

The order is final once a confirmation e-mail without reservations has been sent to the Customer.

-       Step n°5: Acceptance e-mail

The orders are binding on the Company and the Customer once an acceptance e-mail without reservations has been sent to the Customer. Upon this acceptance by the Company, the Company and the Customer have concluded a binding sales contract on the basis of the terms of the order, the acceptance and these Terms and Conditions of Sale.

-       Step n°6: Dispatching of the Product(s)

At the time of dispatching the Products to the delivery address chosen by the Customer the Company will generate an email informing Customer of said dispatch. In case of pre-orders, the customer will receive the products at the latest in 6 months from the order confirmation e-mail.

The prices displayed on the Website are in the monetary currency of the selected country and include any applicable sales tax.

The amount of the delivery or extra transport costs, if any, will be automatically displayed on the Website at the time of the validation of the order.

The prices of the Products are those in effect on the date of placing the order.

The Company tries very hard to ensure that all information on this Website is accurate.  However, just occasionally, an error can occur.  If the Company discovers an error in the price or description of a Product you have ordered, the Company will tell you and ask you whether you wish to continue with your order at the correct price or cancel it. The Company may also in its sole discretion choose not to provide you with the Product or service if there has been an error in its description or price. The Company is not obliged to supply Products at the incorrect price.

The Company reserves the right to adjust prices, offers, Products and its specifications at its sole discretion at any time. Any adjustment in price will not affect the price of any Products which you have already ordered and which the Company has accepted by means of a confirmation email.

The Customer's purchases must be paid by one of the payment methods displayed on the Website.

The Customer will access a secure server that has been certified by a certification authority.

If the Customer choses payment by credit card, he/she must provide his/her credit card number and/or his/her bank details by filling in the online payment form. The transaction will then be executed by the Customer in accordance with secure banking standards, by communicating their credit or debit card number and/or bank details; the Customer unconditionally agrees in advance that the Company may complete the secure transaction in question. The authorization to debit the Customer's account is always given only for the amount of the Products bought including applicable sales taxes and duties and plus the amount of the delivery or extra transport costs (if any). The Customer's credit or debit card will then be debited after verification of its identification and banking information. If, for any reason whatsoever (objection, refusal on the part of the issuing centre, etc.), debiting the sums payable by the Customer proves to be impossible, the order will not be registered by the Company and/or will be cancelled.

The Company reserves ownership of the Products until the full price of the Products has been paid to the Company, e.g., once the price has effectively been debited from the Customer’s bank account. If you want an invoice, please contact us and indicate your VAT identification number, full name, full address and order number. We will review your details and send back your invoice.

Products will be delivered to the delivery address indicated by the Customer at the time of placing the order using the delivery method specified, provided that such delivery address is located in the countries where the Company offers delivery of its Products (see Article 2). The Company bears no responsibility for any missing/erroneous delivery information provided by Customer.

The Products ordered will be dispatched by the Company by a postal carrier or parcel delivery service of its selection for delivery on the date or within the timeframe indicated on the Website and in the confirmation e-mail. In the event delivery within the estimated time frame is not possible, the Company will inform Customer of such delay as soon as possible and will propose another delivery date or provide alternative options.

The Company shall not be liable for any delay or failure to comply with its obligations under these Terms and Conditions of Sale if such delay or failure arises from circumstances beyond the Company’s reasonable control. This provision does not affect the consumer's right to receive the product within a reasonable time. If a delay in delivery exceeds fifteen (15) days from the delivery date or timeframe indicated, the Consumer may freely cancel the order.

Please note that in case of pre-orders, the delay between order validation and delivery may take up to 6 months.

Title to the Products shall be transferred to the customer upon delivery.  

8.1 Principle

With the exception of the cases mentioned in Article 8.3, the Customer may elect to return any Products ordered on the Website within the following periods: 14 calendar days from the receipt of the Products by Customer, or in case of multiple Products purchased in one order, 14 calendar days from the receipt of the last of the Products.

8.2 Exercise of the right of withdrawal

To exercise this right, the Customer must inform the Company within this period:

-       via an unambiguous statement expressing its willingness to retract;

-       to the e-mail address mentioned in Article 1;

-       by indicating at least its name, address and order number.

For this purpose, the Customer may, without being obliged to do so, use the standard withdrawal form provided below:

Sample withdrawal form

(If you want to withdraw from the contract, please fill out this form and send it back).

To

PUIG FRANCE S.A.S.

65-67 Avenue des Champs Elysées

75008, Paris (France)

fashion@jpgaultier.fr

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*) /received on (*)

__________________________________

Name of the consumer(s)

__________________________________

Address of the consumer(s)

__________________________________

Signature of the consumer(s) (only in case of paper communication)

__________________________________

Date

(*) Delete as applicable.


The return of the Products must be made by the Customer:

-       within fourteen (14) calendar days from its communication to the Company of its decision to return the Products;

-       in their original packaging, with the sales tags still attached, in perfect condition, unused, and accompanied by all the accessories and documents provided with them at the time of delivery (notice, warranty, tags, certificate of authenticity, eyewear case, plastic film for swimsuit, etc.) and the delivery slip enclosed with the Product(s) delivered;

-       to the address given in the standard form above.

It is specified that:

-       the Products cannot be returned in store;

-       the direct costs of returning the Products shall be borne exclusively by the Customer.

Reimbursement of the price invoiced (including initial delivery costs, if any) will be made within (14) days as from the receipt by the Company of the returned Product or from the date on which the Customer provides proof that the returned Product have been dispatched (the date used being that of the first of these events) by using the same method of payment as that used by the Customer when placing the order unless otherwise agreed.

The Customer is advised to keep any proof of having returned Products, which presupposes that the Products will be returned by the Customer by recorded delivery or any other means that allows proof of a specific date of return.

8.3 Exceptions

The right of withdrawal cannot be exercised for any Products that are:

-       made to the Customer's specifications or clearly personalised.

-       unsealed by the Customer after delivery and which cannot be returned for reasons of hygiene or health protection.

-       after delivery and by their nature, indissociably mixed with other articles.

If the Products delivered are not the Products that were ordered, the customer shall:

·       inform the Company as soon as possible by email explaining why the Product is not in conformity with the order.

·       return the concerned Product(s) in their original packaging, with the sales tags still attached, in perfect condition, unused, and accompanied by all the accessories and documents provided with them at the time of delivery (notice, warranty, tags, certificate of authenticity, eyewear case, plastic film for swimsuit, etc.) and the delivery slip enclosed with the Product(s) delivered. If the customer damages the products, this might lead to liability and claims for damages for the Company.

·       follow the steps of the return procedure suggested by the Company, as described on the Website.

The costs of returning the Product(s) will however be borne by the Company, only if the customer is right in claiming that the Product returned is not compliant with his/her order, and subject to providing evidence of said costs to the Company. They will then be reimbursed by crediting the customer's bank account accordingly;

If it is not possible to exchange or repair the returned Product, reimbursement of the price invoiced for non-compliant Products that have been returned will be effected by crediting the customer's bank account within, at the latest, fourteen (14) days as from the Company's receipt of the returned Products.

Under no circumstances shall the restitution, exchange or reimbursement be requested and/or performed in a physical store.

The mechanism described in this provision shall not restrict the customer's statutory warranty rights (see Article 12 below) or withdrawal right (see Article 8 above).

Customers may occasionally receive discount codes from the Company, via email or through promotional materials. Each code is unique to the recipient, is not transferable, has no monetary value and cannot be converted into currency. A code may have an expiration date, which will be stated at the time of promotion or on accompanying promotional materials that cannot be modified.

When an order containing multiple items is placed using a promotional code, the value of the discount is spread over each item according to the pro-rated value of that item. Any refund of an item purchased in such an order will be reduced by the value of discount attached to it. The discount cannot be refunded.

The value of a discount code cannot be deducted from an order if that code is defective or out of date: no replacement codes will be issued.

Only one discount voucher may be used per order.

Category and product exemptions may apply for discounts and promotions.

Discount codes do not apply to any products that are already reduced in price, i.e., in sale.

The Company’s products and trademarks whether figurative or not, and, in general, any other trademarks, illustrations, images, designs, models and logos displayed on the Website, are and will remain the exclusive property of the Company. Any contents published on the Website are protected by copyrights.

Nothing herein shall be construed as granting Customer any right, title or interest in the trademarks, copyrights, products, distinctive signs of the Company, and any intellectual property rights attached to thereto.

The Customer undertakes not to download, disseminate, reproduce or modify the Website, either in whole or in part, in any form whatsoever.

The customer undertakes, more generally, to read and comply with the Terms and Conditions of Use of the Website, accessible by clicking on following link Terms and Conditions of Use.

In its capacity as consumer, the Customer benefits from the legal guarantee of conformity (Articles L. 217-1 et seq. of the Consumer Code) and the guarantee against hidden defects (Articles 1641 et seq. of the Civil Code) which it can exercise under the conditions below:

“The consumer has a period of two years from the delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of the appearance of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.

'Where the contract for the sale of the goods provides for the supply of digital content or a digital service continuously for a period exceeding two years, the legal guarantee shall apply to that digital content or digital service throughout the period of supply provided. During that period, the consumer shall only be required to establish the existence of the lack of conformity affecting the digital content or digital service and not the date of its appearance.

"The legal guarantee of conformity entails an obligation for the professional, if necessary, to provide all the updates necessary to maintain the conformity of the good.

"The legal guarantee of conformity gives the consumer the right to repair or replacement of the goods within thirty days of his request, at no cost and without major inconvenience to him.

"If the goods are repaired within the framework of the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.

'If the consumer requests repair of the goods, but the seller requires the replacement, the legal guarantee of conformity shall be renewed for a period of two years from the date of replacement of the goods.

'The consumer may obtain a reduction in the purchase price while retaining the goods or terminate the contract by being reimbursed in full against return of the goods, if:

"1 ° The professional refuses to repair or replace the property;

"2 ° The repair or replacement of the goods occurs after a period of thirty days;

"3 ° The repair or replacement of the goods causes a major inconvenience for the consumer, in particular when the consumer definitively bears the costs of taking back or removing the non-conforming goods, or if he bears the costs of installing the repaired or replacement goods;

"4 ° The non-conformity of the goods persists despite the seller's attempt to bring it into conformity which has been unsuccessful.

'The consumer shall also be entitled to a reduction in the price of the goods or to the termination of the contract where the lack of conformity is so serious that it justifies the immediate reduction in price or termination of the contract. The consumer is then not obliged to request the repair or replacement of the goods beforehand.

"The consumer is not entitled to cancel the sale if the lack of conformity is minor.

'Any period of immobilisation of the property with a view to its repair or replacement shall suspend the security which remained to run until the delivery of the restored property.

'The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the Consumer Code.

'A seller who obstructs in bad faith the implementation of the legal guarantee of conformity shall incur a civil fine of up to EUR 300 000, which may be increased to 10% of the average annual turnover (Article L. 241-5 of the Consumer Code).

"The consumer also benefits from the legal guarantee against hidden defects pursuant to Articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles you to a price reduction if the property is kept or to a full refund against return of the property.”

Company may only be held liable for direct damages resulting from its fault, negligence or fraud under these Terms and Conditions of Sale.

The Products are sold to end-consumers for personal use only. The Company expressly prohibits purchase for business or re-sale purposes and therefore, the Company will not be responsible for any loss of profits or business in relation with any resale activity carried out by Customer.

The Website, content provided through the Website, and all technology, software, materials, data, or images provided or used by or on our behalf or Company's licensors in connection with the Website are provided “as is” and on an “as available” basis. Except as expressly set forth herein, Company makes no other representation or warranty of any kind, whether express, implied, statutory, or otherwise with respect to the offerings on the Website. Except to the extent prohibited by applicable law, Company disclaims all implied warranties, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, and quiet enjoyment, and any warranties arising out of any course of dealing, performance, or trade usage. Company will not be held responsible for (i) any errors, inaccuracies, or service interruptions, including power outages or system failures; or (ii) any unauthorised access to, use of, or alteration of, or deletion, destruction, damage, or loss of, any data, images, text, or other information or content. Company may discontinue any aspect of the Website, or may change the nature, features, functions, scope, or operation of the Website at any time.

The Company shall not be liable for any delay or failure to perform any obligation hereunder if the delay or failure is due to events that are exterior, irresistible and beyond the Company's control including but not limited to: strike, blockade, war, act of terrorism, riot, pandemic, imposition of trade restrictions, natural disaster or refusal of a license by a government agency.

The Company will inform the Customer of any such event by providing notice no later than at the latest thirty days of its occurrence. If the corresponding suspension of the Company's performance of its obligations continues for more than thirty (30) days, the Customer or Company, by providing notice to the other, may cancel any order(s) affected by such a delay. In the case of such cancellation, the Customer will be reimbursed by the Company as soon as possible by crediting the debit/credit card used for the relevant purchase.

Should any of the provisions of these Terms and Conditions of Sale come to be declared wholly or partially null and void, the other provisions and all the other rights and obligations resulting therefrom will remain unchanged and will continue to be applicable.

These Terms and Conditions of Sale are governed by and construed in accordance with the laws of France. Any disputes arising from or related to these Terms and Conditions of Sale shall be submitted to the non-exclusive jurisdiction of the courts of Paris. However, this shall not affect the rights consumers may have under mandatory consumer protection laws of their country of residence, which may allow them to bring claims in the courts of their home jurisdiction.

In case of any dispute between Company and a customer that has not been resolved amicably by Company's customer services, customer has the possibility to bring the matter before an independent dispute resolution body before going to court. In that respect and in accordance with the provisions of the French Consumer Code concerning the amicable settlement of disputes, the Company adheres to the mediation service of the Center for mediation and arbitration of Paris ("CMAP") whose contact details are as follows: 39 avenue Franklin Delano Roosevelt, 75008 Paris (FRANCE) - https://www.cmap.fr/

© PUIG FRANCE S.A.S. All rights reserved.