To create a Jean Paul Gaultier account, click on “Sign in” in the upper right-hand corner of the home page on your computer, or on the icon to the top right from your cell phone. Then click on “Sign up”, complete the information fields and confirm.

To sign in to your account, click on “Sign in” in the upper right-hand corner of the home page on your computer, or on the icon to the top right from your cell phone.
Enter your email address and password, then click confirm.

To receive our newsletter, sign in to your account then click on the “My information” tab. Check the box “Receive our newsletters”. If you do not receive our newsletters, please check your spam and make sure to add the address to your list of approved senders.
If you still do not receive the Newsletter, contact us at fashion@jpgaultier.fr.

If you no longer wish to receive our newsletter, sign in to your account and go to the “My information” tab.
Uncheck the “Receive our newsletters” box. You can also click on the unsubscribe link at the bottom of each of our newsletters.

To change your password, sign in to your account and go to the “Change my password” tab.

You can also change or delete your personal information in the “My information” tab.

If you want to delete your account, please contact our Online Client Assistants by E-mail at fashion@jpgaultier.fr.

To buy items on the Jean Paul Gaultier e-shop, select the product and quantity you want to order. You can use our search engine if you are looking for a specific item.

Once you’ve made your selection, click on “Add to cart” then “View cart”. To confirm your order, click on “Confirm my order”. You can then create an account or continue shopping as a guest. 

After confirming your order, you will receive a confirmation email that includes your order number and your cart summary.

You can also find your orders in your account.

You can add or remove items from your cart as long as you haven’t confirmed your order.

Once your payment is approved, you cannot cancel or change your order.

FRANCE:

To obtain an invoice, please contact our customer service at fashion@jpgaultier.fr with your first name, last name and order number.

If your billing address is different from your shipping address, please let us know in the email. Our customer service will send you the invoice by email as soon as possible.

INTERNATIONAL:

You can download your invoice here.

We deliver in France and internationally to the following countries:

France, United States, United Kingdom, Germany, Australia, Austria, Belgium, Brazil, Canada, South Korea, Denmark, United Arab Emirates, Spain, Finland, Guadeloupe, French Guiana, Hong Kong, Ireland, Israel, Japan, Reunion, Luxembourg, Martinique, Mayotte, Mexico, Monaco, New Caledonia, Netherlands, French Polynesia, Portugal, Saint-Barthélemy, Saint-Martin, Singapore, Sweden, Switzerland, Wallis-And-Futuna.

FRANCE:

Free standard Colissimo delivery: 2 to 5 working days.

Chronopost express delivery (€10): 1 to 3 working days.

INTERNATIONAL:

Free DHL express delivery: 2 to 5 working days.

Track your package on this link.

During the JPG x NIKE x SACAI operation, the shipping costs are:

FRANCE :
Standard Colissimo delivery (7€) : 2 to 5 working days.

Chronopost express delivery (€10): 1 to 3 working days.

INTERNATIONAL :
DHL express delivery: 2 to 5 working days.
USA / UK / ASIA : 25€
EUROPE (except FRANCE) : 12€

Customs fees and taxes related to shipping are calculated automatically and will be stipulated before payment. No additional customs fees and taxes will be added after payment of your order on our website except for DROM COM.

FRANCE:
Once your order has been shipped, you’ll receive an email with the tracking number for your package.

INTERNATIONAL:

Once your order has been shipped, you’ll receive an email with the DHL tracking number for your package.

Track your package on this link.

Please contact our Customer Service Department by email at fashion@jpgaultier.fr. Be sure to include your order number.

You can use the following payment methods:

- Credit card: Visa, Mastercard, Maestro and American Express

- Apple Pay

- Paypal

- Klarna 3x interest-free – for orders less than €1,000 (Netherlands, Germany, Austria, Finland, Belgium, France)

The total amount will be debited from your card when your order is confirmed.

Your banking information is never in our possession.

Transactions are entirely processed by the secure payment module of our partner Mollie for France or Global-E Paiements for international.

Your payment is completely secure.

If your payment was rejected, we suggest contacting your credit card issuer. In the meantime, you can use another payment method.
If the problem persists, do not hesitate to contact us by email at fashion@jpgaultier.fr.

All our prices include VAT. We do not currently sell duty-free items from our website.

FRANCE:

You have 14 days after receiving your order to return your item(s) for a refund.

Just attach the pre-printed and prepaid label to your package and send it from the post office of your choice.

C-Log – Jean Paul Gaultier

Zac Paris Oise, Bâtiment D, Avenue de Madrid,

60126 Longueil-Sainte-Marie

France

INTERNATIONAL:

You have 14 days after receiving your order to return your item(s) for a refund.

In the return portal, enter your order number and the email address used to place the order.

Select the items you wish to return, confirm the quantity and reason of returning.

When the return procedure is completed, include the items and all the paperwork in the package, print you prepaid DHL SHIPPING Label and attach it to your sealed box.

Customs fees and taxes related to shipping are calculated automatically and will be stipulated before payment. No additional customs fees and taxes will be added after payment of your order on our website except for DROM COM.

We do not do standard exchanges. If you need a different size, model or color, just place an order on our website.

Refunds can take up to 14 days from the time we receive your return at our warehouse. You will receive an email to notify you when the refund has been processed.

Please note that the refund will be made via the same payment method used to purchase the items returned.